Refund policy

At Jewel House St. John, customer satisfaction is our priority. If the item you received is not what you wanted, please contact us to start a return for store credit or an exchange.

We do not accept returns on any custom made items.

To start a return or exchange, you can contact us at admin@jewelhousestj.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Upon receiving and inspecting the item, we will issue a store credit.

You can always contact us for any return questions at admin@jewelhousestj.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions

We do not allow any custom made items to be exchanged or returned for store credit.

Exchange/Store Credit
We will notify you once we’ve received and inspected your item for exchange or store credit, and let you know if the exchange or store credit was approved or not. 
If more than 5 business days have passed since the scheduled delivery date of your item, please contact us at admin@jewelhousestj.com.