Please note that currently all of our certified natural and lab gemstone jewelry can be found under the collection or product category titled "Certified Gemstones."
Do you offer appraisals on your jewelry?
Yes, all fine gemstone jewelry items will come with an official appraisal. Appraisals for gold can be sent upon customer request.
What is your return policy?
We allow exchanges or returns for store credit.
Custom made pieces can be exchanged on a case by case basis.
At Jewel House, customer satisfaction has always been our top priority. Please reach out to us directly if you feel you want to return or exchange an item, and we would be happy to make it right.
The product I would like to purchase is listed on the website as sold out, is it still available?
Yes! Most of our products are stocked as single items. Any out of stock items or specific sizes not listed are available to order. We can happily restock any product you are interested as long as they are not specified as vintage. Estimated shipping date will be given upon inquiry.
I would like to pick up my order in person, is this possible for in-stock and preorder only items?
Yes! We offer in store pick up. For in stock items, we will reach out when order is ready, to be fulfilled within 4 business days. Any item listed as preorder will be fulfilled within the estimated shipping time, after your order is place you will receive and email with an estimated pick-up date.
How do I know what my ring size is?
Tip: Use this measuring method to find your bangle size!
I have an idea of what I would like but it is not listed on the site, can you fulfill custom orders?
Yes! Our capabilities and offerings go beyond our products listed on our website. We make jewelry dreams a reality. Please reach out about any custom orders to admin@jewelhouststj.com.
General Information:
- All GIA and IGI certified stones will be accompanied with a physical certification booklet upon purchase.
- All items are set in either solid 14kt or 18kt gold.
- All of our items have been carefully selected for the finest quality by the owner Kabeer, certified GIA gemologist.
- All fine gemstone jewelry comes with an appraisal. Gold appraisals can be sent upon customer request.
The Four C's of Diamond Quality (Information sourced from GIA.com)
The Four C's: Color, Clarity, Cut, and Carat weight. The industry standard for grading diamond quality, which can help you make a decision on which diamond is for you. We have included quality charts directly from the GIA website for your information.
GIA Color Scale: The universally accepted color scale begins with D as the top colorless grade, ranging up to Z (GIA.com)
GIA Clarity Scale: As diamonds are formed under great pressure, unique clarity characteristics are created. When the small crystals trapped in the diamonds grow, the pressure causes inclusions or what we would call birthmarks, sometimes only visible under a microscope. Clarity grade is based on the size, visibility, location, and number of inclusions on a diamond. (GIA.com)
Diamond Cut Grades:
The cut of a diamond refers to how it interacts with the light and its overall proportions to the facets on that unique diamond. Shapes, like oval, round, and marquise, do not. Diamond cut grades only apply to round brilliant cut diamonds, because they are the only cut that has standardized facets (GIA.com) All other shapes, such as oval, marquise, pear, and princess, are considered fancy shapes. The proportions of every cut of diamond are endless. Every proportion combination impacts the way that diamond interacts with the light, and ultimately, how attractive that diamond appears. (GIA.com)
Diamond Carat Weight:
A metric diamond carat is equal to 200 milligrams, with each diamond measured into the hundredths place. Price differences can be significant for natural stones, depending on their desirability. The value of a diamond reflects all four C's, not only the carat weight (GIA.com)
Jewelry Care Instructions:
- Soak in warm soapy water
- Brush gemstones with a soft tooth brush and dry
- Polish silver and gold with a jewelry cleaning cloth
- Store your piece in a fabric lined pouch away from other items to avoid scratches
- Remove jewelry for heavy tasks, such as gardening, exercising, or cleaning.